Vernier warranties cover products used by educational institutions only. Most Vernier-manufactured products carry a five-year limited warranty. Products manufactured by anyone other than Vernier are subject to the conditions of the warranty supplied by the manufacturer (generally one year). There are a few exceptions to this warranty for items such as consumables and products manufactured by other companies. These exceptions can be found in each product’s manual, our catalog, and on our website.

During the warranty, Vernier will repair or replace the item if there is a defect in materials or workmanship. This warranty does not cover damage to the product caused by abuse, improper use, or non-educational use. Outside the warranty, Vernier will attempt to repair most products, often at no charge.

Vernier products are designed so that you spend less time setting up and more time learning. With Easy to use items such as the Motion Encoder, Go Wireless Temp.

A high percentage of Vernier’s managers and employees are former teachers themselves, and all are familiar with the demands of the classroom. Every product we consider, every decision they make, is based on supporting the needs of educators and students. And every employee – from production, to engineering, to technical support, – is here to serve teachers.

Vernier continuously develops new data-collection technology, integrating features identified through our ongoing dialogues with teachers. When you invest in Vernier products, you’ll have the confidence that every software application, every sensor, and every lab book has been designed with your needs in mind. Every product has been “road-tested” under the most real-life conditions possible—and has survived day-to-day classroom use by real students.

Vernier know your technology budget is slim. With Vernier’s exclusive site-licensing model, when you purchase one copy of any of our software applications, you’re free to distribute it throughout your school (and to your students and teachers for home use). No need to track which copy is “legal,” and which one isn’t. And, selected Vernier lab books arrive with a CD containing the original Microsoft Word files, so you can customize, copy, and publish your own labs in whatever way works best for you.

IDS do not charge to look at faulty items, even many years after the warranty has expired. We only ever charge if we have to send it back to the supplier or for the replacement parts.