IDS Education returns policy
At IDS we believe that the products we supply are of extremely high quality which will offer many years of use. However there are occasions when items will malfunction or get broken. In these situations our return policy is as follows:-
Please contact us either by phone or via our online form. We will, where possible, try to rectify the problem without the item having to be returned.
If this can’t be done we will offer you a Returns no. and then simply post it back to us for an initial free assessment of the problem.
Any warranty issue will be dealt with by either free repair or replacement.
For out of warranty issues, we will in the first attempt to repair the item using our own highly skilled technicians. If this is not possible we will either send the item back to the manufacturer for repair, or order any specific spare parts.
Please note: FOR OUT OF WARRANTY ISSUES, WE ONLY CHARGE THE CUSTOMER IF WE REQUIRE SPARE PARTS OR IF THE UNIT HAS TO BE RETURNED TO THE MANUFACTURER FOR REPAIR. ITEMS THAT WE CAN REPAIR IN HOUSE ARE FREE OF CHARGE.
Our Return Address is :
Instruments Direct (Services) Limited
Unit 8 The Courtyard
If upon inspection IDS discovers that the item cannot be repaired you will be informed. Unless requested the items will not be returned to you; we will arrange for them to be disposed of in accordance with the WEEE (Waste Electrical and Electronic Equipment) directive. It is the customer’s responsibility to send the goods to IDS in suitable packaging, and at their own cost.